Frequently asked question
Which company are the packages shipped through?
We ship domestic packages through USPS, United States Postal Services. We ship international packages through DHL. Customs fees are not covered by Bee Renee Beaute’ and must be paid by the customer if required to pick up the package.
What do I do if a product is sold out?
Unfortunately we do not have specific restock dates. You may sign up for restock notifications on the website.
Can I add products on to my order once it is completed?
Unfortunately, we are not able to add products to the order once it is completed.
What is the best way to contact you?
The best way to contact us is via email: hello@beereneeaesthetics.com
Where can I buy your products?
We sell products at www.beereneebeaute.com. We also have a storefront location at Bee Renee Aesthetics in Houston, TX
Shipping
What is the shipping process?
Once your order is placed, please allow 3 business days for processing of your order before it is shipped, even when choosing priority shipping. Please allow 24-48 hours for tracking information to upload in the system.
How long does shipping take?
Domestic shipping takes approximately 3-7 business days. International shipping takes 7-21 business days.
What do I do if I am dissatisfied with my product?
If you are dissatisfied with you products, please send an email to hello@beereneeaesthetrics.com with your order number and what product you are dissatisfied with.
What is the refund policy?
Though we don't offer refunds, you can return any product(s) within 30 days of your purchase in exchange for a store credit to use the next time you shop with us. We have a variety of products so if something is not a fit, we encourage you to try another product. Please email us before returning any products: Carefully package your returned products. Be sure to include: Receipt (original or copy) - required Preferred email address Reason for your return (we appreciate feedback) 6. Send products to: Bee Renee Beautique Attn: Returns Department 3100 Richmond Ave. Ste 309 Houston, TX 77098
Where is Bee Renee Beaute’ located?
We are located in Houston, TX
